Frequently Asked Questions
Find quick answers to common questions about our products, shipping, and services.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3 to 5 business days within the contiguous United States. Expedited shipping options are available at checkout for faster delivery.
How do I initiate a return for a product?
You can return unused products in their original packaging within 30 days of purchase. Please visit our Returns Portal or contact customer service to receive a Return Authorization (RA) number.
Do your products come with a manufacturer warranty?
Yes, most Fellowes products carry a limited warranty covering defects in materials and workmanship. The duration of the warranty varies by product category, ranging from 1 year to lifetime coverage.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support secure digital payments via PayPal and Apple Pay.
How can I track the status of my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Where can I find replacement parts or manuals for my device?
Product manuals and a selection of replacement parts can be found on our Support page by searching for your specific model number.